Shipping Policy

At House of Nuré, every order is prepared with care. We aim to provide a smooth and reliable delivery experience from the moment your order is placed until it arrives with you.

Order Processing

Orders are processed on business days, excluding weekends and public holidays.

Once your order has been processed and dispatched, you will receive a shipping confirmation by email with tracking information where available.

During collection launches, periods of high demand or public holidays, processing times may be slightly longer.

Shipping Destinations

House of Nuré ships to selected destinations within Europe and other supported international locations available at checkout.

Available shipping methods and costs are calculated and displayed during checkout based on your delivery address.

Estimated Delivery Times

Estimated delivery times are shown at checkout and begin from the moment your order has been dispatched.

Delivery estimates are indicative and may vary due to circumstances outside our control, including carrier delays, customs procedures, public holidays or periods of high demand.

Shipping Costs

Applicable shipping costs will be displayed before you complete your purchase.

Any free-shipping promotions or thresholds, when available, will also be applied automatically at checkout.

Tracking Your Order

When tracking is available, you will receive a tracking link in your shipping confirmation email.

Please allow some time after receiving your shipping confirmation for the tracking information to become active.

International Orders, Duties & Taxes

For international orders, additional import duties, customs fees or local taxes may apply depending on the destination country.

Unless stated otherwise during checkout, these charges are the responsibility of the recipient and are determined by the relevant local authorities.

House of Nuré has no control over additional customs charges or customs processing times.

Incorrect Shipping Information

Customers are responsible for providing complete and accurate shipping information when placing an order.

If you notice an error in your delivery address, please contact us as soon as possible at info@houseofnure.com.

Once an order has been dispatched, we cannot guarantee that the shipping address can be changed.

Delayed or Missing Orders

If your order has not arrived within the expected delivery period, please first check the tracking information provided by the carrier.

If you require further assistance, contact us at info@houseofnure.com with your order number and we will assist you in investigating the shipment.

Carrier delays that occur after an order has been dispatched may be outside the direct control of House of Nuré.

Damaged Deliveries

If your order arrives damaged during transportation, please contact us as soon as possible after delivery.

Include your order number and clear photographs of the parcel and the affected item so that we can assess the situation.

Returned or Undeliverable Parcels

If a parcel is returned to House of Nuré because of an incorrect or incomplete address, repeated unsuccessful delivery attempts or failure to collect the parcel, additional shipping charges may apply if the order needs to be sent again.

Returns

For information regarding returns, eligibility and refunds, please refer to our Return & Refund Policy.

Contact

For questions regarding shipping or your order, contact:

House of Nuré
Email: info@houseofnure.com